Consultancy Blogs

We’ve all been impacted one way or another by the COVID-19 pandemic. It has forever changed our experiences – as employers, employees, customers, suppliers, and as people. As a result, our working behaviour and routines have changed. Once the immediate threat of the virus has passed, what will have changed in the way we think and behave? How can companies turn these changes into an COVID-19 business opportunity? Read More

.. Last we spoke about aligning your company culture with your digital transformation. The same could be said for aligning your digital transformation plans with your company culture. Everyone wants to invest in more technology, more applications, more methodology, more process. On paper, the benefits are clear. 

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With the unprecedented climate in which we find ourselves, it’s more vital than ever to align company culture with your digital transformation plans.

Travel technology rules the roost in the world of corporate travel. From travel management companies (TMCs) and to GDSs (Global Distribution Systems), to online travel agents (OTAs) and direct bookings with end suppliers, the software ecosystem is vast.

You set out with the best of intentions: you defined your goal, wrote your plan, and achieved stakeholder buy-in. But your change management plan has failed, and you didn’t see it coming.

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Many transformation programmes require management and completion of complex tasks, combined with large sub-projects. Some of these are more time sensitive than others, hence why teams generally use a form of tracking. Using trackers, in Jira, in Excel or otherwise, to highlight overdue tasks is only the start.

If you need to achieve programme success, you need to dig deeper.

Every project offers its own complexities. These could be multiple phases taking many years, working with large teams from various technical disciplines, backgrounds, locations, and even different time zones. All these mean successful project management and being an efficient project manager, needs organisation, forward thinking and of course, sometimes relying on your gut instinct.

At Acceler8 we take project management seriously. So, to help make sure your project is a success, we’ve identified our team’s top 7 don’ts of project management.

Have you looked at the LinkedIn profile of any successful board-level professionals lately? If you have, you’ll notice a common theme. Whether it’s transformational change, organisational change, or change management, the c word will be in there somewhere. Because guiding any business’s strategic vision makes evolution a necessity!

The pace of progress in the business world is rapid. It’s driven by a variety of factors such as constant technology innovation, economic and regulatory environments, and increasing global competition. The faster and more effectively a company adapts to developments outside of its control, the greater competitive advantage it and its leaders have.

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Word of mouth travels fast and the reputation of your business can be affected by the quality in customer experience. How much do you know about the relationship between your customers and your organisation? A customer experience strategy is essential. 

Customer expectations are continually rising, and faster than the speed that companies can adapt their methodologies to improve their customer experience. It’s quite apparent that customers expect every interaction to be the best experience they can have with any company. So, we ask the question… How can your organisation create a great customer experience?

At Acceler8 Consultancy, we’ve created 7 Steps to Customer Advocacy ©. As a result, we can help deliver the right customer experience for your organisation.

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