Consultancy Blogs

Word of mouth travels fast and the reputation of your business can be affected by the quality in customer experience. How much do you know about the relationship between your customers and your organisation? A customer experience strategy is essential. 

Customer expectations are continually rising, and faster than the speed that companies can adapt their methodologies to improve their customer experience. It’s quite apparent that customers expect every interaction to be the best experience they can have with any company. So, we ask the question… How can your organisation create a great customer experience?

At Acceler8 Consultancy, we’ve created 7 Steps to Customer Advocacy ©. As a result, we can help deliver the right customer experience for your organisation.

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In the current economic environment, it is important that businesses find ways to stand out, improve operations, and increase their turnover and profit while keeping expenses down. Many businesses struggle to stay ahead of the competition. Their day-to-day operations are more than enough to keep owners or managers busy especially in smaller businesses where they wear many hats. By choosing to use an experienced business consultant, it allows businesses the ability to look towards growth and development instead of simply maintaining the business at current levels. Read More

In our last blog, we talked about the importance of the Accelerated Strategy© Approach and how this has a positive reinforcement loop as it supports businesses in their own communication flow through an organisation. Effective communication leads to confidence in securing long-term relationships and by taking this approach one step further. Businesses must understand and manage risk through improved operational efficiency, increased integration and greater global coordination balanced with regional fine-tuning within their organisations. These are elements that can be addressed using a global business strategy – often called Operating Models Effectiveness (OME). Read More

Business strategy is the ‘choosing’, and execution is the ‘doing’. To refer this to the human body:

• The brain (top management) thinks and chooses (creates strategies)
• The body (the organisation) does what the brain tells it to do (execution).

We can see that the flow of information and flow of instructions is downwards from management to staff without any clear flow upwards. We will follow this concept through this blog. Read More

Business strategy model – What is it? The definition is a business’s working plan for achieving its vision, prioritising objectives, competing successfully, and optimising financial performance with its business model. In other words, it is a plan of how to make your business succeed. Read More

It’s been reported that business analysis professionals within highly mature organisations spend *83% of their time working and applying business analysis to projects and programmes. In the same report, they researched into how business analysts spend this time. Respondents indicated they spend 31% carrying out needs assessments and business analysis planning, whilst 41% of their time is focused on performing elicitation and analysis.

The question is – how much time should you spend on the different elements of project management? Read More

The second webinar, titled “Oracle R12 – Is it all about the people? Selecting and setting-up your R12 project partner to ensure success” looks at the people and resourcing side of such programs. Read More

The first webinar, titled “How to deliver a successful Oracle Applications Release 12 Cutover” covers the approach to take in order to ensure a successful R12 Implementation Read More

The seven things to do to get your team PERFORMing – we’ve turned the science into practical steps to make it easy for you. Read More