Acceler8 Consultancy | Fast Effective Change
  • enquiries@acceler8consultancy.com
  • 0207 099 2420
  • Home
  • Who We Are
  • How We Help
  • Video Consultancy Tips
  • Services
    • Audit & Quality Control
    • Business Change & Process Reengineering
    • Business Strategy
    • Customer Experience
    • Data Analytics
    • Deliver Solutions & Change
    • Delivery & Governance
    • High Performing Teams
    • Problem Resolution & Recovery
    • Swift Services
    • Value-add Services
  • Case Studies
  • Blog
  • Contact Us

Improve your service levels while halving costs

Client: Client A
Tags: Contracting, Customer, eCommerce, Operating Costs, Operating Model, Processes, Programme Management, Project Management, Risk, Service Levels, Strategy

Summary

Often businesses try to address a downturn by just cutting costs. However, a continuous slicing of costs will eventually impact service levels and quality. By looking at what is important to your customers and what activities really add value, we achieved the virtuous circle of improving service levels and quality while simultaneously halving operating costs.

What We Did

Our client needed to transition Car Parking services as a result of change in ownership. The scope included operations, online bookings, call centre, pricing, revenue reconciliation, MI and reporting. The first step was to define the strategic direction and target operating model. Then the transformational programme was set-up with clear scope of what needed to be delivered by when and with tight grasp on risk, the selection of implementation and operational partners was made and the new operating model developed and delivered. Quick escalation of issues and robust testing kept the programme on track and the quality high.

How We Did It

Each step of the way we used our best practice approach, as set out by our services:

  1. Strategic direction and target operating model: We used our Accelerated Strategy© Approach  to define the Business Operating Model and Strategy in terms of People, Process, IT, Facilities and the Customer offering.
  2. Programme Management: We set-up and managed the programme using the STC© Programme Management Approach to ensure success, transparency and control.
  3. Risk Management: Using our Risk Management Framework©  the risk landscape was fully mapped and action put in place to remove, reduce and mitigate risk, thereby leaving nothing to chance.

The Outcome

Results speak louder than words – the programme delivered on‑time. The new operating model halved operating costs, increased revenues and conversions by 11%, improved operational performance and reduced service recovery SLAs by up to 95%.

 

Related Case Studies

New Product Launch in 6 weeks

New Product Launch in 6 weeks

Contracting, Customer, eCommerce, Processes, Project Management, Risk, Strategy
Case study one

Part 1 of 2: Oracle Cutover Governance with full transparency of risks & issues

Governance, Processes, Programme Management, Risk, Success Criteria
Case study two

Part 2 of 2: Oracle Cutover with controls accurate to the hour

Communication, Governance, Processes, Programme Management, Risk, Team Working

Contact Us

Acceler8 Consultancy
71 - 75 Shelton Street
Covent Garden
London
WC2H 9JQ

Recent Posts

Outsourcing Consultancy Services – The Benefits for Your Business

September 06, 2022

What are Non-Functional Requirements (NFRs) and why are they important?

June 29, 2022

How will a 4-day week improve productivity?

April 14, 2022

Portfolio Tags

Communication Contracting Customer eCommerce Governance Operating Costs Operating Model Portfolio Management Processes Programme Management Programme Management Project Management Risk Service Levels Strategy Success Criteria Team Working

Contact Us

Acceler8 Consultancy
Telephone: 0207 099 2420

enquiries@acceler8consultancy.com
or use our Contact Form

71 - 75 Shelton Street Covent Garden, London WC2H 9JQ

Cleantalk Pixel
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
  • Home
  • Who We Are
  • How We Help
  • Video Consultancy Tips
  • Services
    • Audit & Quality Control
    • Business Change & Process Reengineering
    • Business Strategy
    • Customer Experience
    • Data Analytics
    • Deliver Solutions & Change
    • Delivery & Governance
    • High Performing Teams
    • Problem Resolution & Recovery
    • Swift Services
    • Value-add Services
    • Back
  • Case Studies
  • Blog
  • Contact Us