A highly versatile Service Manager with extensive Service Management, Service Design and Service Introduction experience. This experience spans across multiple industries and involving changes in applications, data, process and suppliers. Louis has worked with many blue-chip companies delivering Service Improvement and Transformation both within the UK and internationally across India, EMEA and South America.

An excellent communicator who sees and understands the differing perspectives of stakeholders across all levels of an organisation thereby ensuring the right course of action is taken to ensure buy-in and support. Bridges operational and transformation needs to define and transition services, coaching and supporting people through change to ensure the success of programme deliveries.

PMP, ITIL