Louis Pisacane | Associate Service Design and Delivery Manager

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A highly versatile Service Manager with extensive Service Management, Service Design and Service Introduction experience. This experience spans across multiple industries and involving changes in applications, data, process and suppliers. Louis has worked with many blue-chip companies delivering Service Improvement and Transformation both within the UK and internationally across India, EMEA and South America.

An excellent communicator who sees and understands the differing perspectives of stakeholders across all levels of an organisation thereby ensuring the right course of action is taken to ensure buy-in and support. Bridges operational and transformation needs to define and transition services, coaching and supporting people through change to ensure the success of programme deliveries.

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About the Author
A Change and Programme Management professional with international experience in business transformation, from strategy definition to implementation and covering all dimensions of change: sourcing, contracts, policy, process, IT, infrastructure, behavioural, organisational. John is a Fellow of the Institute of Consulting, a Change Management Practitioner, and MBA qualified who has delivered change and integration of customer facing, commercial, operational and back office capabilities in various organisations.